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AI voice agents

Scale your relationship with customers and suppliers without limits

Get my conversational agents

What are voice AI agents?

An AI agent is software that acts intelligently without a person telling it each step to take. It is designed to be capable of retaining information, comparing it, and knowing how to use it, whether to give a response or perform an action.

The voice AI agent can provide the same solutions, but instead of interacting with it via chat, you can converse directly by voice, for example, during a phone call.

The interaction is similar to what we do with a voice assistant like Alexa or Siri, although the differences are significant: AI agents absorb knowledge about your company, and more importantly, they can execute actions in your system.

It's as if you had an employee answering your company’s phone every day at any time, whether for questions about your service, to resolve technical issues, or to qualify leads. You decide the limits of their functions.

Voice AI agents

In the following video you can see how SEION's voice AI agent works implemented in the juicing machine company, Zumex. It is an agent designed to resolve technical issues with their products.

With SEION's conversational agents you can: 

  • Have them learn the technical knowledge of your company
  • Have them execute repetitive tasks, such as in this case opening a ticket for the technical team to review
  • Customize the voice and the cadence with which they respond
  • Decide on what topics they can speak and what data they can reveal
  • Limit what actions they can carry out and redirect the conversation to a real employee
  • Any adaptation you need for your sector of activity

Thanks to SEION's voice AI agents, Zumex has saved over 100 hours this year on Call Center calls and generated over 10,000 translations per month in 7 languages.

Benefits of implementing SEION voice AI agents:

  • Response speed
  • 24/7 support
  • Handling more call volume and incidents
  • Better customer experience
  • Support in any language
  • Control over AI conversations and actions

Who it is aimed at:

  • Companies with a high call volume (customer service for scheduling appointments, technical service support, service for displaced personnel, etc.)
  • Growing companies that wish to scale their customer service and want to save Call Center costs
  • International companies or those wishing to internationalize without needing to create customer service teams in each country due to language

Agents in the call flow in a real company

The flow is based on the real case of an international company that has introduced SEION voice AI agents into the incoming call flow.

It divides the flows by country and by department, and introduces agents according to each of these cases.

Everything the SEION voice AI agents do in your company

Make the most of a technology that can scale your relationship with customers and suppliers without limits

Automated processes
Prior to implementing voice AI agents, we integrate and automate your systems to ensure that the agents can reach any part of your business and execute tasks.
As many as you need
You will be able to select as many numbers as you want for calls, and one of your AI agents will respond by voice. Yes, we can also implement as many voice AI agents as you need, depending on the functions you want to assign them.
Caller ID
When a customer calls your company, the AI will be able to identify them by the phone number and automatically assign the call to the appropriate agent. For example, if it's a customer with a scheduled appointment, they will be transferred to the appointment agent to see if they want to modify it.
The best experience
AI retrieves the context of that customer; that is, when they call again, the agent not only knows who they are, but also what happened in previous calls, so the customer can continue a transaction they started earlier. This is a key differentiator for improving the user experience.
Task execution
The SEION voice AI agents are connected to your company's tools, allowing them to perform tasks automatically. For instance, they can complete a lead, log a technical incident, or transfer the call to another agent, another employee, or even an external number.
Call log
All calls are automatically logged so they can be monitored or analyzed later.
Performance statistics
In the centralized data dashboards, the statistics of the telephone channel will also be included to view the performance.
Permission control
You will be able to control at all times who in your company has permissions to modify voice AI agents, the phone numbers that are called, or any other settings.

Find out how your company could improve with SEION's voice AI agents: schedule a call for an initial consultation with us. It's free and there's no obligation.

Moreover, if you hire us afterwards, we are so confident that we will achieve the developments you need that we guarantee that we will meet the agreed deadlines or you don't pay.

Schedule My Call

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