Benefits of implementing SEION voice AI agents:
- Response speed
- 24/7 support
- Handling more call volume and incidents
- Better customer experience
- Support in any language
- Control over AI conversations and actions
An AI agent is software that acts intelligently without a person telling it each step to take. It is designed to be capable of retaining information, comparing it, and knowing how to use it, whether to give a response or perform an action.
The voice AI agent can provide the same solutions, but instead of interacting with it via chat, you can converse directly by voice, for example, during a phone call.
The interaction is similar to what we do with a voice assistant like Alexa or Siri, although the differences are significant: AI agents absorb knowledge about your company, and more importantly, they can execute actions in your system.
It's as if you had an employee answering your company’s phone every day at any time, whether for questions about your service, to resolve technical issues, or to qualify leads. You decide the limits of their functions.
In the following video you can see how SEION's voice AI agent works implemented in the juicing machine company, Zumex. It is an agent prepared to resolve technical issues with their products.
With SEION's conversational agents you can:
Thanks to SEION's voice AI agents, Zumex has saved over 100 hours this year on Call Center calls and generated over 10,000 translations per month in 7 languages.
To get the most out of voice AI agents, at SEION we work in 3 phases:
Although this is usually the procedure, we always adapt SEION to the specific needs of each company. What's more, we commit to meet the agreed deadlines or you don't pay.
To better understand how SEION could improve your company, schedule a call for an initial consultation with us: it's free and you are not obligated to anything.
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