Orders across several channels
WhatsApp, email, phone, sales reps and B2B portals coexist with different formats.
SEION connects the channels your customers already use with your ERP to read, validate and enter B2B orders without manual data entry.
Your customers order via WhatsApp, email, phone or through the sales rep. Then the team has to enter it into the ERP line by line before the route cut-off time.
WhatsApp, email, phone, sales reps and B2B portals coexist with different formats.
WhatsApp, email and PDF orders arrive structured and ready to review.
References, quantities, units and prices are entered manually into the ERP.
SEION enters what is correct into the ERP; the team only reviews exceptions.
An old code, an incorrect tariff or a misread unit creates delays.
Codes, tariffs and units are validated against the ERP before entry.
SEION connects to your ERP, CRM, WhatsApp, email and telephony. It does not replace anything: it connects the pieces so you can stop copying and pasting orders.
Messages, emails, PDF, Excel, photos of order sheets and call notes.
Checks item, sales unit, tariff, conditions, stock and delivery date.
The order enters your system in a structured way and is ready for warehouse or admin teams.
The customer receives an answer through the same channel used to place the order.
We adapt to any tool in your business. These are common examples in distribution:
We adapt workflows to your catalogue, units, tariffs and real way of working.
Hospitality and retail orders via WhatsApp, email or sales reps before route cut-off.
Large catalogues, customer-specific tariffs and orders in Excel or PDF.
Technical references, manufacturer equivalences and urgent orders.
Order taking and availability queries without processing patient data.
The customer orders via WhatsApp, email, phone or portal, as usual.
SEION extracts items and quantities and checks them against catalogue, tariff and stock.
The order goes into the ERP and the customer receives confirmation.
A customer writes to the distributor's WhatsApp. SEION identifies the customer, interprets the order, validates references, stock and tariff, enters it into the ERP and replies with confirmation.
Less manual entry and more exception control.
More visit time and less time writing down orders.
Complete orders on time for route preparation.
We implement in phases, starting with the highest-volume workflow. The exact timeline depends on each project and is defined during the diagnosis.
We review channels and where most time is lost.
We prioritise workflows, integrations and key rules.
We activate the first workflow and adjust it with real orders.
Explora demos pensadas para la operativa diaria de distribuidoras de alimentación y bebidas, mayoristas y cash & carry, suministro industrial y farmacia: toma de pedidos por WhatsApp y email, validación contra catálogo y tarifas, atención al cliente B2B, facturas de proveedores y automatización de tareas repetitivas. Usa los filtros para encontrar ejemplos por área o perfil responsable y ver cómo SEION puede aplicarse a tu negocio.
Yes. SEION connects to your current ERP and enters orders into it. It can also integrate with CRM, WhatsApp Business, email and telephony.
It does not enter it blindly. If something is unclear, it asks the customer or sends it to a team member for review.
It is usually phased and can be running in around 2 months, depending on systems, channels and scope.
We review how your orders arrive today, which systems you use and what can be automated first.
