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Your customer service software

Grow your business by managing your customer relationships

Get my proposal at no cost

Exponentially improve your customers' attention: faster responses, at any time and in any language, without contradictions and through the channel they prefer. SEION is the customer service software with which you can handle more workload without hiring more staff.

SEION's AI agents will be the best allies for your customer service team. They will handle the repetitive work and initially filter each case, so your employees only manage the most complex situations. Free your team from low-value tasks and regain time for your company.

Thanks to the communication and ticketing tools, you can respond to and resolve what your customers need with a coordinated and fast team that knows what tasks to perform to satisfy the customer as soon as possible. In just 2 months, you can have your customers, suppliers, and internal team better assisted than ever.

Learn what SEION's AI agents are

With SEION you can integrate artificial intelligence agents throughout your business. These agents are capable of responding, analyzing, and executing all types of tasks. Additionally, they can work through any communication channel, whether by written text, audio, or call.

With SEION's AI agents, you will have exponential growth in your relationship with customers, suppliers, and your own internal team:

 

  • They will answer business inquiries via WhatsApp, website chat, or call, regardless of whether they are written to or spoken to directly.

  • They will carry out the necessary actions arising from that interaction, for example, completing lead registration for a new client, rescheduling an appointment, sending an incident form, transferring the call to another department… There are no limits to their capabilities as your entire company is integrated.

  • They will analyze your business and be proactive in suggesting changes or updates to your team. For example, if they detect a drop in billing or unresolved tickets and incidents.
Voice AI agents

If what you're looking for is to take your product or service to another market, but the cost of expansion is holding you back, with SEION's AI voice agents you'll have exponential growth at a very low cost. 

 

You won't need to hire staff who know the language of the new market, the voice agents can respond in any language. Additionally, they will provide simultaneous translations of communications, so both your customers and your team receive emails and other notifications in their language.

A single screen for all conversations

WhatsApp Business, web chat, contact email, phone, external tools… Your customer service team receives communications through dozens of channels. Coordinating communication between customers, suppliers, and others, and each of their requests among different people in the department can become a chaos when the workload increases.

Thanks to the communications tool from SEION, the support team will have all conversations visible from a single panel. They will be able to see the client, contact channels, the status of their requests, who is assigned to that conversation, tasks to be done… Everything will be coordinated and visible instantly.

 

Additionally, the integrated WhatsApp Business functionality will provide many conveniences. Not all tools on the market include it. SEION is capable of generating automated conversations through WhatsApp since it is a back-office with its own databases for your business, and it has integrated everything into one platform, so any task can be automated to reach all channels, including WhatsApp.

 

  • View open conversations with each customer
  • Monitor all interactions and review the auto-generated history
  • Automate tasks and responses to issues through any channel 

 

Resolve incidents by creating automated tickets

With the SEION tickets section, you will not only be able to see all the incidents generated in your company, but you will also be able to receive alerts according to the type of problem, visualize the resolution status and the person assigned, and schedule task resolution automatically.

 

A single place where the needs of customers and suppliers converge, which you can sort by status and characteristics so that priority is always the most urgent and important. You will ensure that technical assistance and customer satisfaction are much more efficient and organized.

 

This incident management system works through tickets that include the sequence of tasks to solve the problem, the timing, who should perform them, and how the customer is informed of the resolution status. No matter who in the team manages it, the ticket can be visible to everyone so that information flows and there is always traceability of the cases.

 

  • Reduce time and errors in delicate situations
  • Keep control over potential problems in your business
  • Automate the gathering of information needed to resolve the situation

 

What companies that have already implemented SEION have achieved

Save + €15,000
from the customer service team
Enhance coordination
from the entire department
Enhance the experience
and avoid duplicated work or errors

Expand and improve your care team without hiring more people

Get tasks and incidents resolved automatically

BASIC INFORMATION ABOUT DATA PROTECTION

Data Controller: Goventure Technologies, S.L. | Address of the controller: C/ Blasco Ibáñez 16, 02004 - Albacete (Albacete) | Purpose: Your data will be used to address your requests and provide our services. Additionally, if you have provided us with your personal resume, your personal data will be used to participate in our selection processes. | Advertising: We will only send you advertising with your prior authorization, which you can provide through the corresponding box established for this purpose. | Legitimation: We will only process your data with your prior consent, which you can provide through the corresponding box established for this purpose. | Recipients: In general, only the personnel of our entity who are duly authorized may be aware of the information we request. We will also communicate your information to offering entities interested in your curriculum profile. | Rights: You have the right to know what information we have about you, correct it, and delete it, as explained in the additional information available on our website. | Additional Information: More information in the "privacy policy" section of our website. | Data Protection Officer: dpd@ganbaru.es

FAQs

It is normal to have questions about customization, automation, or integration with other systems. Here you will find clear answers to understand how this module can adapt to your processes and improve support management in your company.

Can I adapt SEION to my company's processes?

Yes. All workflows, ticket types, and fields are fully customizable to match your internal structure and way of working.

Can multiple users work on the same ticket?

Can I assign tickets automatically based on predefined criteria?

Can I link it with WhatsApp or other communication channels?

Can I track team performance?

Can I restrict access to certain tickets or areas?