SEION intelligently connects your ecommerce, physical stores, ERP, POS, stock, logistics, and communication channels with artificial intelligence so that each customer receives a useful response and your team works with coordinated information without switching systems.
A customer asks about an order status. AI replies with the available information based on the ecommerce and logistics provider integration.
The request is created, the exchange policy is validated and a label is generated when the logistics flow allows it.
Product reserved for click & collect and task assigned to the store team with the customer history.
In an online store or a multi-channel business, most inquiries are repetitive: where is my order, is there a size available, how do I return something. Each one takes minutes, comes through a different channel, and if not answered in time, it's a lost sale.
"Where is my order?", sizes, stock or changes come over and over again, and the team answers them one by one.
WhatsApp, email, networks, web chat, and store go separately.
No one sees the customer's complete history.
Requesting the order number, checking deadlines, generating the label, and notifying the warehouse delays each change.
Ecommerce, POS, and stores do not share real-time availability, and the customer receives responses that do not match.
The campaigns are the same for everyone because each client's purchases and conversations are not leveraged.
Without data by channel, store, or inquiry reason, it is difficult to know where time and sales are lost.
SEION is an artificial intelligence and automation platform that connects to the systems your business already uses. It does not replace your online store, your POS, or your ERP: it works on top of them. Check orders, stock, and shipments in real time, respond through the channel each customer prefers, and pass on to your team only what a person needs.
AI does not replace the team: it removes noise, provides context and lets people step in at the moments where they truly add value.
The customer contacts you via WhatsApp, web chat, email, social media or store about a product, order, return or exchange.
Seion checks product, catalogue, inventory, order or history whenever the customer integration allows it.
The conversation ends in a purchase, reservation, click & collect or handoff to the right salesperson with full context.
Order status, returns, exchanges and shipping incidents connected with ecommerce, logistics and the support team.
Click & collect, in-store reservations, inventory across stores and coordination of online orders with physical teams.
Segmentation, cart recovery, post-purchase communications and reviews while respecting customer consent.
Segments and communications based on real behaviour, purchases, interests and consent.
Orders, catalogue, inventory, incidents and returns coordinated with operations and stores.
Automated answers for frequent questions and intelligent escalation to a person.
Sales by channel, incidents, satisfaction and commercial activity in connected dashboards.
We start with the process that generates the most friction between customers, orders, stock, catalog, shipments, and returns, and we scale with control. Without stopping the store or changing systems, and with implementation in about 2 months.
We review channels, ecommerce, ERP, POS, warehouse, logistics, CRM and customer service to identify real bottlenecks.
We define which enquiries AI can solve, which processes should be automated and which cases are always handed off to a person.
We connect SEION with your systems, train the assistant with your catalog and policies, and activate it channel by channel. The usual timeframe is about 2 months, depending on the project.
Yes. SEION adapts to the online store platform, the POS, and the ERP that you already use, such as Shopify, WooCommerce, PrestaShop, or Magento. If you use another system, we review it with you during the diagnosis.
Yes. Seion can coordinate online orders, reservations, click & collect, availability by store and tasks for store teams, always depending on the available systems and data.
AI hands the conversation off to a person with the context collected. Rules can also be defined to hand off sensitive exchanges, complaints, complex incidents or high-value commercial enquiries.
The implementation is designed to respect privacy, permissions, traceability and consent. Marketing communications are only activated when the customer has given authorisation.
It depends on the scope, systems to integrate and selected processes. That is why we start with an assessment and a phased proposal before committing to timelines.
Tell us how you sell, which channels you manage and which systems your team uses. We will tell you which automations make the most sense for your retail business.
retail automation, AI for ecommerce, WhatsApp customer service for stores, omnichannel management
