Industrial digitalization that connects ERP, CRM, MES, documentation, and channels like email or WhatsApp Business to structure requests, log orders, coordinate incidents, and provide visibility for each reference, deadline, and operational status.
In many industrial SMEs, industrial digitalization has remained on the shop floor. The value is there, but time is lost before and after: interpreting requests, searching for data, confirming deadlines, chasing incidents, and keeping clients, salespeople, and distributors informed.
Requests arrive by email, phone, PDF and WhatsApp in different formats. SEION interprets them, extracts key data and prepares the record for review.
A quote depends on checking history, rates, stock, technical documentation or conditions. SEION gathers the available information to speed up preparation.
Customers and sales teams ask about order status or delivery dates. SEION responds or notifies using integrated data, according to permissions and validations.
ERP, Excel, drawings and technical documentation do not always communicate with each other. SEION acts as a connection layer and an operational source of truth.
Non-conformities, maintenance or after-sales cases get lost between emails and calls. SEION records, classifies, assigns and escalates each case to the right owner.
Orders, deadlines, workload and profitability live in separate reports. SEION consolidates indicators from connected systems.
SEION is artificial intelligence applied to the industry: an intelligent layer between input channels, your current tools, and the teams making decisions. It is not another software for industrial companies that needs to be learned. It automates repetitive tasks, structures industrial information, and maintains traceability without forcing you to change your way of manufacturing.
Faster technical quotes, immediate answers about lead times, and a technical service team that receives every incident with the serial number, photos and machine history.
Recurring orders from distributors and chains registered without typing, automatic delivery confirmations, and quick answers to questions about product data sheets and batches.
Catalogues with thousands of references, orders arriving through every channel, and customers who want to know price and availability instantly. AI checks your ERP and responds.
The applications of artificial intelligence in the industry go beyond the plant. SEION automates workflows that typically exist between departments: it doesn't replace the team, it provides context, removes manual work, and keeps each step recorded.
A request arrives by email, PDF, phone or WhatsApp Business and SEION extracts customer, reference, quantities and attachments.
The team reviews the data and SEION prepares the order, quote or work order record depending on the available integration.
Customers, distributors or sales teams receive updates based on the status returned by ERP, MES or connected tools.
Quote preparation, history retrieval, sales follow-up and distributor communication from a connected view.
Production orders, stock checks, purchasing requests and internal alerts coordinated with ERP/MES when integrated.
Non-conformities, after-sales service, incidents, technical documentation and traceability with owner assignment and human validation.
Less time gathering data for quotes and more focus on opportunity, margin and customer.
Better structured inputs, clearer alerts and fewer interruptions to check status.
Consistent answers about orders, incidents and documentation according to permissions and connected data.
Unified visibility of activity, bottlenecks and operational priorities to make better decisions.
Before automating, we understand how an order comes in, who validates each decision, and which systems contain reliable information. A typical implementation is completed in about 2 months, depending on the project.
We review orders, quotes, incidents, documentation, channels and points where time or traceability is lost.
We define what can be automated, what needs human validation and which integrations are required with ERP, CRM, MES or BI.
We propose a gradual implementation with priorities, scope and dependencies, starting with the workflows with the highest operational impact.
We answer common questions before implementing AI and automations connected to ERP, CRM, MES and communication channels.
Yes. SEION connects to the systems you already use, such as ERP, CRM, email, WhatsApp Business, or telephony, and adapts to each company. If you use an uncommon or custom-developed tool, we will review it with you during the diagnosis.
Not necessarily. SEION works as a connection, automation and AI layer on top of the tools you already use. We only recommend changes when the current system prevents reliable data usage or severely limits operations.
In those you need. It is common for an industrial company to serve in Spanish, English, French, or Portuguese according to its markets, and AI responds in each customer's language.
It doesn't improvise. When information is missing or the case falls outside of expectations, it refers the query to the appropriate person on your team with all the context, so they don't have to ask the client anything again.
It depends on the processes that are automated and the systems that need to be connected. That's why we start with a free diagnosis, after which you receive a proposal tailored to your case.
No. It takes care of repetitive tasks, such as typing orders or always responding to the same inquiries, so that your team can dedicate their time to customers, sales, and issues that require judgment.
About 2 months, in phases and according to the project. The initial processes are activated earlier and the rest are added without stopping operations
No. SEION is not an ERP with artificial intelligence or a new management software: it works on top of the one you already have. It reads and records information in your ERP and in your CRM, so there are no migrations or system changes for your team.
Tell us how you manage orders, quotes, incidents and shop-floor follow-up. We will provide a concrete automation proposal for industrial companies, with required integrations and recommended phases.
We will include the manufacturing vertical context to prepare a proposal tailored to your operation.
