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Incident management software

Where to manage all requests

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Levantina Zumex · Provalliance · Llongueras · Eco Tuk Tuk
AI Customer Support Agent Connected to ERP · CRM · Database
24/7
WhatsApp Center Management & Operations Voice agent Leads & Marketing
Hi, I'd like to change my Thursday appointment.
I've identified you by your number: your Thursday 12:30 appointment at Llongueras Serrano. Shall I move it to Friday 11:00?
Perfect, Friday works.
Appointment updated in the system · confirmation sent
Customer typing from WhatsApp Business…
830 h saved per year
+90 % response speed
830 h/year saved with automatically assigned leads +90% response speed to incidents −60% of Customer Support time on WhatsApp One agent per department: Marketing, HR, Operations Data inside your platforms · never in open AI chats Rollout in 2–3 months 830 h/year saved with automatically assigned leads +90% response speed to incidents −60% of Customer Support time on WhatsApp One agent per department: Marketing, HR, Operations Data inside your platforms · never in open AI chats Rollout in 2–3 months
Smart tickets

Benefits of automating and centralizing incident management

Maintain control over the information
Designed to centralize management, it is the panel where all incidents, requests, etc., converge.
Improve coordination between teams
And provides a comprehensive view from ticket creation to resolution.
Reduce time and errors
Total traceability and automatic alerts eliminate duplications and ensure more agile responses.
incidencias empresa

What is the purpose of SEION software in ticket management

If your company receives requests, cancellations, and inquiries daily from clients, suppliers, and collaborators, through chat, email, or any other channel, incident management needs a software to bring order to potential chaos.

With SEION, you can see all requests and incidents from a single panel, regardless of who generates them or through which channel they arrive. It is designed to unify communications and manage incidents without losing visibility.

Additionally, you can track the status of each incident if it requires actions from other employees or departments. You can also view the incident history.

tickets gestion

The internal management through automated tickets

The way SEION automates and simplifies request management is through tickets. From this module, you can generate multiple tasks to resolve an issue. 

For example, with a ticket, you can generate forms for users or employees to fill out. You can also initiate an automation flow that assigns a task to the appropriate person or create reports and respond to communications.

Automate internal and external support with task assignment, comment review, and issue traceability.

Everything you can do with the SEION software to manage incidents

01

Centralizes

Manage incidents, tasks, and requests from a single panel, with advanced filters and personalized views by department or status.

02

Automate

Create tickets to trigger automatic actions in other modules: send a communication, request information through a form, trigger an automation flow, or generate a report.

03

Control

Work is kept coordinated among teams through assigned tasks, internal comments, and a complete action history.

Understand what your customers need and improve their experience

Manage more workload without hiring more

Solve issues without losing control

Tell us how you work today, and we will give you a specific proposal: which systems to connect, which processes to automate, and which AI agents make sense in your company.

1
Tell us about your case You fill out the form in one minute. No obligation.
2
We analyze your systems We review what you use today and where time is lost.
3
You receive the proposal Scope, deadlines, and cost, in writing and without fine print.

FAQs

It is normal to have questions about customization, automation, or integration with other systems. Here you will find clear answers to understand how this module can adapt to your processes and improve support management in your company.

Can I adapt SEION to my company's processes?

Yes. All workflows, ticket types, and fields are fully customizable to match your internal structure and way of working.

Can I create different types of tickets for different departments?

Can multiple users work on the same ticket?

Can I assign tickets automatically based on predefined criteria?

How does it integrate with the rest of the SEION modules?

Can it connect with external tools (ERP, CRM, etc.)?

Can I link it with WhatsApp or other communication channels?

Can I track team performance?

Can I restrict access to certain tickets or areas?

Do you offer onboarding or setup support?