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Incident management software

Where to control all requests

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Smart tickets

Benefits of automating and centralizing incident management

Maintain control over the information
Designed to centralize management, it is the panel where all incidents, requests, etc., converge.
Improve coordination between teams
And provides a comprehensive view from ticket creation to resolution.
Reduce time and errors
Total traceability and automatic alerts eliminate duplications and ensure more agile responses.

What is the purpose of SEION software in ticket management

If your company receives daily requests, cancellations, and inquiries from customers, suppliers, and collaborators, whether by chat, email, or any other channel, incident management needs software to bring order to potential chaos.

With SEION, you can view all requests and incidents from a single panel, regardless of who generates them or through which channel they arrive. It is designed to unify communications and to manage incidents without losing visibility.

Additionally, you can track the status of each incident if actions are required from other employees or departments. You will also be able to see the incident history.

The internal management through automated tickets

The way SEION automates and simplifies request management is through tickets. From this module, multiple tasks can be generated to resolve an incident. 

For example, with a ticket, you can generate forms for users or employees to complete. You can also initiate an automation flow that assigns a task to the appropriate person. Or create reports and respond to communications.

Automate internal and external attention with task assignment, review of comments, and incident traceability.

Everything you can do with the SEION software to manage incidents

Centralize

Manage incidents, tasks, and requests from a single panel, with advanced filters and custom views by department or status.

Automate

Create tickets to trigger automatic actions in other modules: send a communication, request information via a form, trigger an automation flow, or generate a report.

Control

Work is kept coordinated between teams through assigned tasks, internal comments, and a complete history of actions.
Manage more workload without hiring more

Resolve issues without losing control

Request your proposal to integrate your business with SEION

BASIC INFORMATION ABOUT DATA PROTECTION

Data Controller: Goventure Technologies, S.L. | Address of the controller: C/ Blasco Ibáñez 16, 02004 - Albacete (Albacete) | Purpose: Your data will be used to address your requests and provide our services. Additionally, if you have provided us with your personal resume, your personal data will be used to participate in our selection processes. | Advertising: We will only send you advertising with your prior authorization, which you can provide through the corresponding box established for this purpose. | Legitimation: We will only process your data with your prior consent, which you can provide through the corresponding box established for this purpose. | Recipients: In general, only the personnel of our entity who are duly authorized may be aware of the information we request. We will also communicate your information to offering entities interested in your curriculum profile. | Rights: You have the right to know what information we have about you, correct it, and delete it, as explained in the additional information available on our website. | Additional Information: More information in the "privacy policy" section of our website. | Data Protection Officer: dpd@ganbaru.es

FAQs

It is normal to have questions about customization, automation, or integration with other systems. Here you will find clear answers to understand how this module can adapt to your processes and improve support management in your company.

Can I adapt SEION to my company's processes?

Yes. All workflows, ticket types, and fields are fully customizable to match your internal structure and way of working.

Can I create different types of tickets for different departments?

Can multiple users work on the same ticket?

Can I assign tickets automatically based on predefined criteria?

How does it integrate with the rest of the SEION modules?

Can it connect with external tools (ERP, CRM, etc.)?

Can I link it with WhatsApp or other communication channels?

Can I track team performance?

Can I restrict access to certain tickets or areas?

Do you offer onboarding or setup support?