Whatsapp Center | SEION Backoffice

Competitive advantages of integrating WhatsApp into SEION

Imagine managing all your conversations from one place, with automations that work for you and AI that interprets, classifies, and responds. That's what WhatsApp Center makes possible.

All in 1

A single screen to communicate with customers, suppliers, internal team, or any other partner.

They are not just conversations

You can schedule automated tasks that generate tickets, complete projects, etc., as it is integrated with your entire company.

Solve questions or requests with AI

SEION's AI agents can be specifically trained to resolve issues via WhatsApp.

Improve your customer service

Without schedules, with AI you can respond to customer inquiries and issues instantly.

Unified management and conversation

Both for attending to customers and for communicating with the team, everything can be done from the same environment. Additionally, you can include multiple WhatsApp Business numbers.

Manage from a single screen

From the chat itself, you can set up automatic responses, make conversations be routed, automate ticket creation according to a parameter, for example, if the customer goes from waiting for a product to receiving it…

The conversations will be linked to the customer's file or the project in the CRM or ERP and will be recorded so they are accessible at any time.

Analyze the results

You can obtain response time metrics, conversation volume, and customer satisfaction level.

It is also possible to set up internal notifications when a new message arrives or you mark a conversation as priority.

The winning combination

Connect AI agents to your WhatsApp Business with SEION

Artificial intelligence that replies, suggests answers, transcribes audios, or analyzes the best possibilities for managing an incident. All via WhatsApp.

These are not just simple conversational chatbots trained with answers to common questions; they are AI agents that have learned from your company. They are capable of responding, escalating, or automatically logging incidents like your best employee.

Classify conversations

Due to urgency, language, or intention, assigning the message to the appropriate team.

Suggest automatic responses

Based on previous messages or internal documentation.

Learn from your interactions

To continuously optimize the quality and speed of service.

Get my WhatsApp integration proposal now:

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FAQs

If you have any unresolved questions about the advantages of integrating WhatsApp Business with SEION in your company, ¡don't hesitate to contact us!

Can I connect multiple WhatsApp Business numbers?

Yes. You can manage multiple lines and assign them to different teams or departments from a single panel.

Does the system save conversation history?

Can customer service be automated?

Can the AI understand the audio notes customers send me?

Can I link conversations to my CRM or ERP?

Can I use WhatsApp Center for internal communication?

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WhatsApp Business

Communicate and provide solutions to customers, distributors, and internal teams through the world's most used channel.

Competitive advantages of integrating WhatsApp into SEION

What does Whatsapp Business from SEION offer for my company?

Unified management and conversation

Manage from a single screen

Analyze the results

Connect AI agents to your WhatsApp Business with SEION

Classify conversations

Suggest automatic responses

Learn from your interactions

Centralize your conversations, automate your responses, and enhance your service with intelligence.

Can I connect multiple WhatsApp Business numbers?

Yes. You can manage multiple lines and assign them to different teams or departments from a single panel.

Does the system save conversation history?

Yes. All messages are stored and accessible to ensure traceability, follow-up, and quality control.

Can customer service be automated?

Yes. You can configure intelligent chatbots, automatic responses, and routing to human teams according to the conditions you define.

Can the AI understand the audio notes customers send me?

Yes. Audio messages can be automatically transcribed and summarized, or linked to a specific ticket or customer.

Can I link conversations to my CRM or ERP?

Yes. Thanks to Integration Center, messages can update records, create contacts, or reflect changes in external systems.

Can I use WhatsApp Center for internal communication?

Yes. You can create internal groups, send automated reminders, or trigger notifications through Automation Center. It even works for bilateral internal communication, since incoming messages can also be used to store new information in the database.

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