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WhatsApp Center

Manage all communication with customers, distributors, and internal teams from SEION Backoffice. Connect your WhatsApp Business numbers, automate responses, create tickets, or sync information directly with your systems.

WhatsApp Center integrates the world’s most-used messaging channel into SEION Backoffice, enabling your team to manage messages, requests, and communications from a unified panel.

Each conversation can be linked to a customer, a project, or a ticket, and trigger automated actions based on its content.

The module incorporates artificial intelligence to interpret messages, transcribe audio notes, or generate automatic replies.

It also integrates with Support, Automation, and Analytics Center to offer faster and fully traceable customer service.

Whatsapp Business
Competitive advantages of integrating WhatsApp into SEION

Imagine managing all your conversations from one place, with automations that work for you and AI that interprets, classifies, and responds. That's what WhatsApp Center makes possible.

Centralized communication
Consolidate all your WhatsApp Business messages in a single panel connected to the rest of your tools.
Unified management of customers and teams
Both customer service and internal communication can be managed from the same environment, with customized permissions and views.
Automation of responses and workflows
Configure automatic replies, routing rules, or ticket creation based on keywords, schedules, or user status.
Full integration with your systems
Link conversations to customer records, your CRM, ERP, or active projects through Integration Center.
Intelligent AI-powered support
AI can interpret queries, generate replies, transcribe sales team audio notes, or analyze message sentiment.
Complete history and tracking
All conversations are recorded and accessible, ensuring full traceability and continuity in customer service.

Unified management and conversation

Multiple numbers and agents

Connect several WhatsApp Business numbers and assign conversations to different teams or departments.

Integrated conversation panel

Real-time chats, file sharing, tags, and internal notes linked to tickets or forms.

Alerts and notifications

Receive alerts for new messages, mentions, or priority conversations.

Automation & intelligence

Smart chatbot

Chatbots trained on your FAQs and processes, capable of responding, escalating, or logging incidents.

Audio transcription & summaries

Automatically convert voice notes into text and extract key data for registration in the panel.

Automated workflows

Create tickets, launch automation flows, or send forms—all from within the chat.

Integration & analytics

Support and Automation Center integration

Link conversations to tickets, tasks, or workflows in one click.

Connected ecosystem

Sync information with your CRM, ERP, or active projects through Integration Center.

Performance analytics

Access metrics on response times, conversation volume, and customer satisfaction via Analytics Center.

FAQs

We have compiled the most frequently asked questions so that you can quickly discover everything WhatsApp Center can do for your business. If you still have any unanswered questions, please don't hesitate to contact us!

Can I connect multiple WhatsApp Business numbers?

Yes. You can manage multiple lines and assign them to different teams or departments from a single panel.

Does the system save conversation history?

Can customer service be automated?

Can the AI understand the audio notes customers send me?

Can I link conversations to my CRM or ERP?

Can I use WhatsApp Center for internal communication?

Centralize your WhatsApp Business conversations, automate your responses, and improve your customer service
 Connect your company to the world’s most-used channel with WhatsApp Center from SEION Backoffice.

 

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