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Communications Center

Manage email delivery, internal notifications, and push messages from a single dashboard. Connect teams, customers, and systems with seamless, automated, multichannel communication.

Communications Center is the control center for all communications in SEION Backoffice. It allows you to send messages to internal or external users, push notifications to mobile apps, and personalized emails in bulk or automatically, all in multiple languages and from a single environment.

Connect your communication strategy with your business processes. Each message can be triggered manually or automatically according to rules defined in Automation Center, ensuring consistent, timely, and personalized messages for each context.

Multichannel communications
Benefits of unifying your communication channels and flows

Communications Center brings all your operational communication together in one tool. From automated emails to internal or push notifications, you can send the right message at the right time and in the right language, without relying on multiple platforms.

Unify all channels
Centralize the sending of emails, internal notifications, and push notifications in a single tool, eliminating the dispersion of systems.
Automate your communications
Send automatic messages based on events, actions, or system statuses: ticket creation, completed forms, status changes, etc.
Communicate in any language
Each message can be configured in multiple languages, detecting the recipient's language or the user's country.
Increase equipment efficiency
Define reusable templates and sending schedules that ensure consistency across all messages, without relying on third parties.
Connect with your business flows
Each communication can be part of a broader flow: internal notifications, follow-up emails, automatic alerts, or scheduled campaigns.

Creation and management of communications

Centralized communications management

Organize all your messages by type, priority, channel, or campaign, defining senders and languages to maintain a clear and consistent structure.

Customizable visual templates

Design emails and notifications with editable blocks of text, images, or HTML, ensuring a unified visual identity across all languages.

Multi-channel shipments connected to your flows

Multichannel and multilingual communications

Set up the same communication for email, internal notifications, or mobile push notifications, adapting its content according to the language and delivery channel.

Integration with processes and centers

Synchronize your messages with system events: a closed ticket, a submitted form, or a status change can trigger automatic emails or notifications.

Monitoring and performance of your shipments

Real-time shipment tracking

Monitor sent, pending, or failed messages from a centralized dashboard and view historical data to analyze performance by user or campaign.

Internal notifications and effectiveness metrics

Send alerts to users, teams, or departments and measure the impact of your communications with data that helps you improve each shipment.

FAQs

To help you get the most out of Communications Center, we have compiled the most frequently asked questions about multichannel communications management, automatic mailings, multilingual versions, and integration with the rest of the SEION ecosystem. A quick guide to understanding how this module works and what it can bring to your daily operations.

Which channels can I manage from Communications Center?

Emails, internal back-office notifications, and push notifications for mobile apps, all from a single environment.

Can I send automated messages?

Is it compatible with multiple languages?

Can I use my own email templates?

Can campaigns or mass mailings be scheduled?

Can I send internal notifications only to certain users or departments?

Can I track mail deliveries?

Does it integrate with other modules in the system?

Centralize your communication with Communications Center

Send emails, notifications, and push messages from a single location, connected to all your business processes.

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