Automation Center

Automation Center is the heart of SEION Backoffice. It allows you to automate any action inside or outside the platform: create tickets, send emails, update records, generate reports, or synchronize data with your CRM or ERP.

With conditional rules, triggers, and chained tasks, you can build flows that save time, eliminate errors, and keep all your systems perfectly coordinated. Design your processes once, and let SEION Backoffice work for you.

Business process automation

Benefits of digitizing your internal processes with intelligent automation

Automation Center is the engine that allows your company to automate any process without the need for technical knowledge. From intelligent ticket assignment to sending communications, synchronization with ERP/CRM, or automatic data updates, everything can be managed from a single visual environment. In addition, its native integration with the rest of SEION Backoffice and your external systems allows you to scale automation across all areas of the business, driving efficiency without adding complexity.

Centralized real-time information

From customer notifications to creating orders in your ERP: everything can be automated with visual rules and no code.

Connect all your systems

Ensure your back office, CRM, ERP, and external tools work in complete sync, avoiding duplication and manual tasks.

Save time and resources

Each automated workflow replaces manual steps and frees up your team to focus on strategic tasks.

Avoid human error

Standardized flows ensure consistency, compliance, and traceability across all processes.

Effortless scaling

Add new automations or integrate more tools without additional development. Automation Center grows with you.

No-code flow and automation design

Automation Center allows you to create flows by dragging and dropping actions, conditions, and triggers without the need for technical knowledge. Set up rules based on any system event—such as ticket creation, form submission, or status change—and have your processes run automatically, consistently, and 24/7.

Includes:

No-code visual designer
Unlimited triggers
Advanced conditions and logical branching
Communication automation (emails, notifications, WhatsApp)

Full integration with SEION and external systems

Each flow can interact with any SEION module: Support, Communications, Forms, Analytics, WhatsApp, and Integration Center. In addition, Automation Center connects to ERPs, CRMs, e-commerce, and internal apps to automatically execute actions in other systems.

Examples of actions:

Create or update records in ERP/CRM
Open tickets or change statuses
Send automatic responses
Launch processes on external platforms
Chain reactions between different modules

Complete control over the operation of your automations

From a centralized panel, you can monitor the status of each flow, view its execution history, and receive alerts if something goes wrong. Flows can be chained together to create complex processes: a form can generate a ticket, send a communication, create an opportunity in CRM, and update a report without human intervention.

Includes:

Monitoring panel
Alerts and error control
Interconnected flows
Complete traceability of each action

FAQs

Here you will find frequently asked questions about how to create custom dashboards, automate reports, visualize key KPIs, and analyze data in depth with SEION Analytics Center.

What types of processes can I automate with Automation Hub?

Practically anything: from internal tasks (tickets, communications, forms) to external integrations with ERP, CRM, or other tools. It will allow you to automate a large percentage of your business's daily tasks.

Can I send or update data in my external systems?

Can I automate communications with customers or teams?

What types of events can trigger automation?

Can I restrict who creates or modifies automations?

Can I combine conditions or chain automations?

Do I need technical knowledge to create flows?

Can I control whether an automation fails or stops?

Does it integrate with all SEION Backoffice modules?

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SEION's intelligent engine connects modules, tools, and data to execute any process automatically, without manual intervention.

No-code flow and automation design

Full integration with SEION and external systems

Complete control over the operation of your automations

What types of processes can I automate with Automation Hub?

Practically anything: from internal tasks (tickets, communications, forms) to external integrations with ERP, CRM, or other tools. It will allow you to automate a large percentage of your business's daily tasks.

Can I send or update data in my external systems?

Yes. Automation Hub can send information or update records in your CRM, ERP, or any application connected to the Integrations Hub.

Can I automate communications with customers or teams?

Yes. You can schedule automatic emails, notifications, or WhatsApp messages based on conditions or statuses.

What types of events can trigger automation?

Any action within SEION Backoffice or your platforms connected to the tool: creating or closing a ticket, changing a status, receiving a form, or updating data, for example.

Can I restrict who creates or modifies automations?

Yes. Automation Hub allows you to define custom roles and permissions to control which users can create, edit, or run flows, ensuring process security and consistency.

Can I combine conditions or chain automations?

Yes. You can create flows that trigger other flows (for example: “when a ticket is closed → send communication → update CRM → create new lead”). SEION allows you to chain complex actions without programming anything.

Do I need technical knowledge to create flows?

No. Everything is built using a visual editor with simple and intuitive action blocks. In addition, your team will receive specific training on this Hub, taking into account the most common needs of your business.

Can I control whether an automation fails or stops?

Yes. Automation Hub has a control panel that displays the status of each flow, sends alerts if an error occurs, and shows a detailed history of the actions performed.

Does it integrate with all SEION Backoffice modules?

Yes. Automation Hub connects with all contracted Hubs so that any action can trigger automatic processes between them, multiplying your savings in both time and costs.

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