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AI Center

Automate, predict, and optimize every process in your business with artificial intelligence integrated across the entire SEION Backoffice. Let AI analyze, write, classify, translate, and learn from your operations to multiply your productivity.

AI Center turns SEION Backoffice into a truly intelligent environment.
 It integrates AI models that analyze data, execute complex tasks, and help you make faster, more accurate decisions.

From automatic ticket or lead classification to generating responses, translations, or reports, SEION’s AI adapts to every module and process.
You define the objective, and the system learns, improves, and executes on its own.

Artificial intelligence for businesses
A new level of performance for your company thanks to artificial intelligence

AI acts as an operational agent that classifies, summarizes, predicts, and optimizes, transforming the way your systems work together.

Centralized communication
All your data (orders, customers, incidents, communications) is automatically synchronized across systems, creating a single source of truth.
Connect any software
ERP, CRM, HR, e-commerce, marketing automation… SEION integrates with leading systems and your internal tools through API.
Avoid errors and duplications
Automatic updates ensure all teams always work with the most recent, accurate information.
Save time and costs
Forget about manual data exports or imports. Each integration can trigger automated processes through Automation Center.
Scalable and flexible
Start with essential integrations and expand your digital ecosystem as your business grows.

Classification, Assignment & Translation

Smart email and ticket classification

AI automatically detects the content and language of each email or ticket, assigns it to the right team, and proposes an initial response.

Automatic lead and customer assignment

Analyzes content, language, or location and routes each lead to the correct sales representative.

Real-time bidirectional translation

All incoming and outgoing messages can be translated automatically.

Response Generation & Operational Assistance

Response suggestions and content generation

AI drafts email and chat responses while maintaining customer context and language.
➡️ Up to –50% time spent on writing and support.

Intelligent WhatsApp and voice agents

AI agents support level-1 inquiries, assist sales teams and field technicians, and can even proactively call customers.
➡️ –60% support time and +90% response speed.

Advanced Analysis & Prediction

Predictive analysis and pattern detection

AI identifies recurring issues, trends, and workload peaks before they happen.

Automatic data summarization

Generates clear insights for managers and teams from tickets, sales, or workflow data.
➡️ Faster decisions and optimized processes.

FAQs

If you are considering incorporating artificial intelligence into your back office, these FAQs will help you understand everything AI Center has to offer.

What tasks can AI perform inside SEION Backoffice?

Classify, translate, summarize, generate text, assign leads or tickets, detect anomalies, suggest automations...

How is the AI trained?

Can AI be applied to external processes?

What tangible benefits does it provide?

Automate your business processes with AI
Connect AI Center and multiply the efficiency of your teams.

 

Request free consultation