Communications Center | SEION Backoffice

Is your team constantly jumping from WhatsApp to email and then to calls? Are critical details lost in scattered message threads? Is it impossible to know what was promised to a client because the conversation is on a personal device?

This is the operational chaos of companies with disaggregated communications. The result is a loss of control over project status, task duplication, and a frustrating customer experience that hinders business growth.

Multichannel communications

Benefits of unifying your communications with SEION

Real omnichannel

Manage WhatsApp Business, email, calls, and web chats from a single centralized screen

Complete context in each message

Send automatic messages based on events, actions, or system statuses: ticket creation, completed forms, status changes, etc.

Traceability and automatic recording

Each message can be configured in multiple languages, detecting the recipient's language or the user's country.

Response speed with AI

AI agents classify queries by urgency and language, suggesting responses or autonomously resolving issues 24/7

FAQs

To help you get the most out of Communications Center, we have compiled the most frequently asked questions about multichannel communications management, automatic mailings, multilingual versions, and integration with the rest of the SEION ecosystem. A quick guide to understanding how this module works and what it can bring to your daily operations.

Which channels can I manage from Communications Center?

Emails, internal back-office notifications, and push notifications for mobile apps, all from a single environment.

Can I send automated messages?

Is it compatible with multiple languages?

Can I use my own email templates?

Can campaigns or mass mailings be scheduled?

Can I send internal notifications only to certain users or departments?

Can I track mail deliveries?

Does it integrate with other modules in the system?

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Unified communications

Offers consistent and scalable attention

Centralized control panel

An environment designed for all requests to converge regardless of the channel of origin (WhatsApp Business, calls, forms).

Bidirectional Native Integration

SEION se conecta con tus sistemas actuales (ERP, CRM). Un mensaje en WhatsApp puede actualizar automáticamente un estado de pedido o crear un ticket de soporte.

Multichannel AI Agents

Smart notifications and alerts

Set up internal alerts so that priority inquiries never go unnoticed by your human team

Eliminate the noise

Uninterrupted attention

Savings on tools

Which channels can I manage from Communications Center?

Emails, internal back-office notifications, and push notifications for mobile apps, all from a single environment.

Can I send automated messages?

Is it compatible with multiple languages?

Yes. Communications Center allows you to create versions of each message in different languages and send them automatically based on the user's language.

Can I use my own email templates?

Yes. You can create custom templates with content blocks and free HTML, or reuse preconfigured modules.

Can campaigns or mass mailings be scheduled?

Yes. You can plan and schedule mailing campaigns by type, date, or priority, with full control over recipients and mailing statuses.

Can I send internal notifications only to certain users or departments?

Yes. The module allows you to segment recipients by role, department, or group, ensuring that each notification reaches only the appropriate person.

Can I track mail deliveries?

Yes. Communications Center includes a queue and a shipping history with full traceability for both internal and external messages.

Does it integrate with other modules in the system?

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